General Terms & Conditions of Sale
1. GENERAL – Scope of Application.
1.1 Our General Terms and Conditions of Sale and Delivery apply only for corporate business transactions; they are valid for all business relations between us and the Customer. Purchasing or delivery terms and conditions of the Customer shall only apply if we have expressly confirmed them in writing. Our General Terms and Conditions also apply if we perform the delivery to the Customer without reservation although we are aware of deviating, contradictory or supplementary General Terms and Conditions of the Customer. The version of our General Terms and Conditions valid at the time of conclusion of the contract shall apply. Our General Terms and Conditions shall also apply for all future transactions with the Customer insofar as they are similar legal transactions.
2. COMPLETE AGREEMENT :
2.1 These Conditions shall govern the Contract to exclusion of any other terms and conditions between the Company and the Customer and no variation to the Contract or these Conditions (including the incorporation of the Customer's standard terms and conditions of business) shall be binding upon the Company unless agreed in writing by the Company and signed by a director of the Company.
2.2 The Company's representatives are not authorized to make any representations concerning the Goods unless such representations are confirmed in writing by a director of the Company.
2.3 Any typing clerical or other error or omission in any catalogue, sales literature, price list, dispatch note, invoice or other documentation or any information issued by the Company (in whatever form and on whatever media) shall be subject to correction without any liability on the part of the Company.
3. CONTRACT :
3.1 No order submitted by the Customer shall be deemed to be accepted by the Company (and therefore no Contract shall be deemed to be formed) until in the case of Goods the Goods have been dispatched by the Company.
3.2 The Customer shall be responsible for ensuring the accuracy of any order submitted by the Customer and for giving the Customer and in the case of Services to perform them on time at the place of performance notified to the Company by the Customer.
3.3 The Customer shall be provided written confirmation of any online orders and written confirmations of any emails orders shall clearly indicate that they are only confirming earlier email orders and shall contain details of the Customer's account number and purchase order number §
4. PAYMENT :
4.1 You will be required to pay for delivery by truck including shipping costs immediately when purchasing online by credit card Visa, Mastercard, American Express, Diners Club, Eurocard, Maestro, PayPal, Google Pay, Wise. You may also select purchase on account using Riverty. The exact payment methods available to you will be displayed on the checkout page.
4.2 Parcels will be shipped by parcel service; you will be required to pay for delivery by parcel service immediately when purchasing online by credit card Visa, Mastercard, American Express, Diners Club, Eurocard, Maestro, PayPal, Google Pay, Wise. You may also select purchase on account using Riverty.
4.3 Our prices in EUROS are quoted net, ex works, unless stated otherwise in the order confirmation. In particular, they do not include value-added tax (VAT), customs and marginal costs, insurance costs, transport and unloading costs as well as packaging costs. The VAT is shown separately at the statutory rate on the day of invoicing.
4. WITHDRAWAL/CANCELLATION :
4.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (a letter sent by or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5. EXPORT OR IMPORT LICENCES :
5.1 The Customer shall be responsible for obtaining all licenses for the export or import of the Goods and for obtaining any other licenses required for the delivery or sale of the Goods in the country of destination.
6. TRANSFER OF RISK :
6.1 The customer's risk of accidental loss and accidental deterioration of the goods is with the handover, with the delivery of the goods to the carrier or the person or institution otherwise intended to carry out the shipment to the customer. The transfer is the same if the customer is in default with the acceptance.
7. FORCE MAJEURE :
7.1 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the Goods/ Services, where the delay or failure was due to any cause beyond the Company's reasonable control and without prejudice to the generality of the foregoing the following shall be regarded (without limitation) as causes beyond the Company's reasonable control:
- acts of God, explosion, flood, tempest, fire or accident:
- War or threat of war, sabotage, insurrection, civil disturbance or requisition:
- Acts, restrictions, regulations, bye-laws or measures of any kind on the part of any governmental parliamentary or local authority:
- Import or export regulations or embargoes:
- Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Company or of a third party):
- anything that any telecommunications supplier or internet service provider does or does not do;
- Difficulties in obtaining raw materials, labour, fuel, parts or machinery; and
- Power failure or breakdown in machine.
8. LIMITATIONS OF LIABILITY :
8.1 Outside the scope of the Product Liability Act and only in cases of intent or gross negligence. In case of slight negligence, liability for consequential damages or financial losses, lost revenue, loss of financial interest, or damages arising from third-party claims against the customer is excluded. Aloe Supreme shall also only be held liable for its own content on the website providing the Aloe Supreme Online shop. Aloe Supreme shall not be held responsible for third-party content provided by other websites externally linked from any website of Aloe Supreme. If Aloe Supreme becomes aware of illegal content on external websites Aloe Supreme will immediately block access to these pages.
9. INDEMNITY :
The Customer undertakes to the Company that it will immediately indemnify the Company against all proceedings, costs, fees, expenses, payments, liabilities, losses and damages arising out of the breach or negligent performance by the Customer of any terms of the Contract.
9. DATA PROTECTION :
We only store customer data such as is required for processing the order, and pass it on for order processing purposes to associated service providers and companies such as freight carriers.
